Job Description

• Plan, organize, and execute the daily operations of the Laundry Department.
• Assign and review the work of the laundry team engaged in receiving, washing, ironing, packaging and delivering.
• Ensure that all the Standard Operating Procedures set for the Laundry department are followed.

Any matter which may effect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management

• Plan and ensure to implement preventive maintenance for all the laundry equipments.

• Plan and budget the revenues and costs for the Laundry department.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Develop and maintain effective relationships with all service providers.

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure that the team has been trained for all safety provisions.
• Conduct periodic and annual inventory of equipment & recommend replacement of equipment as required.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Review the monthly income and expenditure report of the laundry and develop an action/work plan.
• Plan and schedule work for the group to ensure proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties.
• Co-ordinate with the Director of Engineering in the area of maintenance and purchase of various laundry equipment.
• Ensure to keep abreast with new developments in the laundry industry, trends in textiles and chemicals for textile care.
• Ensure that the laundry equipment and area of work is maintained in a clear, safe & hygienic manner and as per the standards.
• Monitor and control consumption of power, steam, detergents and other chemicals and devise methods for optimal usage of these.
• Supervise and direct the daily activities of all laundry staff and are responsible for the efficient and smooth operation of the department.

Co-ordinate with the Executive Housekeeper on the purchase & quality of room linen