BookMyShow–Kolkata, West Bengal

8 minutes ago, from GrabJobs

Job Description:

BookMyShow is seeking a Call Center Assistant to join our team in Kolkata, West Bengal. This is a part-time entry-level position that requires at least 1 year of experience in customer service or a related field. The ideal candidate will be resilient, motivated, possess strong problem-solving skills, and demonstrate creativity in finding solutions to customer inquiries.

Responsibilities:
1. Answer incoming calls and assist customers with booking tickets, resolving issues, and providing information about events.
2. Respond to customer inquiries via email, chat, and social media platforms.
3. Maintain a high level of customer service by providing accurate and timely information to customers.
4. Utilize company systems and databases to record customer interactions and track ticket sales.
5. Collaborate with other team members to ensure a seamless customer experience.
6. Assist with special projects and initiatives as assigned by management.
7. Stay up-to-date on the latest events and promotions to effectively communicate information to customers.

Requirements:
1. 1 year of experience in customer service or a related field.
2. Strong communication skills, both verbal and written.
3. Ability to multitask and prioritize in a fast-paced environment.
4. Proficient in using computer systems and databases.
5. High school diploma or equivalent.
6. Resilient and motivated personality traits.
7. Problem-solving and creativity skills.

Benefits:
1. Paid Time Off (PTO)
2. Free food
3. Paid sick leave

Working Environment:
At BookMyShow, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion in our team and encourage open communication and feedback.

Equal Opportunity Statement:
BookMyShow is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule:
This job has the following work schedule:
Flexible

Benefits & Perks
This job has the following benefits:
Remote work flexibility

This job is a remote position, you can work from anywhere.
Are you interested in this position? If so, apply now and get a response from us fast!
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