Company Overview

Reliance Retail is India’s largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. At Reliance Retail, we provide consumers with an outstanding value proposition, superior quality products, and an unmatched shopping experience, serving a loyal customer base of more than 193 million across major consumption baskets.

Job Overview

We are seeking a highly experienced and motivated Regional Key Account Manager – Modern Trade to join our team in Kolkata. This is a senior-level, full-time position that requires 7 to 10 years of work experience. The candidate will be responsible for managing key accounts and driving sales strategy within the Modern Trade channel to achieve predefined business objectives.

Qualifications and Skills

• Minimum of 7 years and maximum of 10 years of relevant work experience in the retail industry, particularly in Modern Trade (Mandatory skill).
• Extensive experience in sales strategy development, with a focus on meeting and exceeding sales targets.
• Proven experience in relationship management, capable of fostering and maintaining strong business relationships with key stakeholders.
• Strong negotiation skills with a track record of handling complex negotiations and closing deals successfully.
• Excellent market analysis skills, with the ability to identify market trends and translate these insights into actionable strategies.
• Effective customer retention strategies, ensuring long-term engagement and satisfaction of key accounts.
• Demonstrated ability in business development, identifying and exploiting new business opportunities to expand market reach.
• Proficiency in key account management, ensuring high levels of satisfaction and client retention through personalized service and support.

Roles and Responsibilities

• Develop and execute regional sales strategies to drive growth in the Modern Trade channel, aligning with overall business objectives.
• Manage and nurture key accounts, ensuring their needs are met and exceeded through superior service and relationship management.
• Conduct regular market analysis to identify emerging trends and adapt strategies to maintain a competitive edge.
• Lead negotiations with major accounts, securing favorable terms and establishing long-term partnerships.
• Implement effective customer retention programs, ensuring high levels of satisfaction and repeat business.
• Drive business development initiatives, identifying and capturing new opportunities to expand market presence.
• Work collaboratively with cross-functional teams to deliver seamless service and support to key accounts.
• Monitor and report on sales performance metrics, providing regular updates to senior management and adjusting strategies as needed to achieve targets.