ULTIWISE MANAGEMENT CONSULTANTS FZE Looking for Executive Customer Relations / Assistant Manager Customer Relations at Kolkata, West Bengal

ULTIWISE MANAGEMENT CONSULTANTS FZE

Roles and Responsibilities:

1) Pre- Disbursement Activity:

· Handling foot falls at the dealerships and dealership related activities.

· Field Investigating Activity.

· Lead generation through promotional activities conducted by SFL.

· Collection of prospective customer information.

2) Disbursement:

· Processing application for approval.

· Obtaining documents from customers for payment.

· Collection invoice/Insurance and other respective papers.

· Processing the loan documents for payment.

3) Post Disbursement:

· Confirmation of delivery of vehicle finance processed.

· Collection of registration certificate if applicable.

· Collection of insurance policy if applicable.

4) Recovery Management:

· Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.

5) Customer relations and cross selling:

· Responding to customer queries and grievances and providing timely information and redressal.

Exploring favorable cross selling opportunities with the customers.

Skills Required:

· Good communication skills and presentation skills.

· Marketing and negotiating skills.

· Knowledge about latest products in the market and ability to adapt to changes.

· Organizing and Enthusiasm ( Positive Energy and Focus )

· Logical reasoning and able to perform in enterprising roles

· Risk analysis and management.

Education Requirements: Any Graduate (Preferably with a Commerce Background) or Post Graduate

Work Experience: 1 5 yearsin Commercial Vehicle Finance / Construction Equipment Finance, Farm Equipment Finance & Car Financing

Job Types: Full-time, Regular / Permanent

Salary: ₹2.00 – ₹5.00 per year

Schedule:

  • Day shift

Ability to commute/relocate:

  • Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • total work: 1 year (Preferred)

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