Job Description – Technical Writer

System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness. For over 20 years, our focus on becoming a trusted partner to each client has allowed us to become a $170MM+ company with a pool of over 1300 associates who cover the full spectrum of IT expertise. We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.

Why System Soft Technologies?

At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people. Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future. By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals. This keeps us nimble, ahead of the competition, and on top of our industry. Our continued success begins with you.

Job Summary:

A Technical Writer works with development and product managers, engineers, technical trainers, and other technical writers to craft and refine technical documentation, such as engaging and effective online help articles, help videos, and on-screen text. To do this you will build strong working relationships with the cross-functional product development areas of the company. You must have a hands-on approach to the technology and to the products being documented. You will help enhance and expand the current documentation to provide a variety of learning tools for our customers.

Responsibilities:

• Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences
• Deliver content for online documentation, video tutorials, on screen text (i.e., UI tooltips and labels), and help portal articles
• Integrate graphics and illustrations to improve the quality and usability of the documentation
• Work cross-functionally with SMEs in the Engineering, Field Support, Sales, Training, and Product Marketing groups
• Assist in defining standards, style, and terminology

Qualifications:

• 5+ years of experience in technical writing
• Hands-on experience with JIRA and/or Confluence
• Bachelor’s degree in technical writing, communications, or a related field (technical writing/communications certifications are also acceptable)
• Excellent oral, written, and organizational skills
• Detail orientated, and able to think and write in context with the target audience
• Self-motivated and effective in a fluid environment
• Must possess creativity and a sense of humor
• Able to work independently and as part of a team
• Experience in writing online help and knowledge base articles
• Experience working in an Agile environment
• Experience in developing video tutorials
• Experience with web-based or mobile products

Nice to have

• Experience in building documentation for Security and Operational Analytics

Experience in building documentation for SaaS products

System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

We are committed to the full inclusion of all qualified individuals. If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting us at [email protected].

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