Additional Benefits Offered Excluding the package:

• Zeta Meal Card – INR 1100/month i.e. INR 13200/- PA
• Internet Allowance – INR 1250/month i.e. INR 15000/- PA
• Health insurance benefits up to INR 5.0 Lacs
• Night Shift Allowance – INR 150/shift
• Overtime Allowance as per business requirement.

• Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement) Important/ Mandatory Note -: • Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable. • Night Shift is mandatory as the team works 24×7. • To complete the online assessment desktop or Laptop with webcam and headphone is mandatory. • Test is not compatible on mobile phone. • Post receiving the link the assessment has to be completed within 24 hrs. • It is mandatory to have strong English & Hindi communication skills to be eligible for this voice role.

Job Description:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required

Communication Skills: • Excellent communication skills (written and verbal) • Ability to communicate correctly and clearly with all customers • Excellent documentation skills • Good comprehension skills – ability to clearly understand and state the issues customers present • Ability to concentrate – follow customers issues without distraction to resolution • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response • Work successfully in a team environment as well as independently

Other Details

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