Job Description for Customer Services Executive

Position

Customer Service Executive Voice for Tata Cliq (Unistore) process

Job Summary

Good Communication Skills in English/Hindi (Verbal & Written both)

Handle All calls related customer complaints & requests with Excellent in Verbal skills with no Grammar errors.

Good Communication Skills & presentable

Department

Operations

Location

Must be Kolkata residence or can relocate to Kolkata and work from office.

Qualification

Graduates/ Higher Secondary

Salary Range

Monthly CTC 13000 PM for fresher & for Experience Monthly CTC 15000 – 20000 PM. Based on Versant test score.

Count of Employees

50 Headcount with immediate joining

HR Contact

Abhishek Sir (Manager – HR)

Shifts

Rotational shifts with work from office as per Business requirement

Timing 7am to 1pm Window (9 Hours working in a day)

Experience Required

Fresher & Experience – Can apply both with good communication skills.

For experience : – Mini 06 months. or above (Must have offer letter & payslips or release letter of BPO or Contact Center)

Skill Set Required

1) Good Command Over English with Excellent writing skills with no Grammar errors.

2) Strong Comprehending skills & can assist customer on chat for any challenges.

3) Good Multitasking skills, Hands on with computer basics and should have tight Grasping ability.

4) Customer Eccentricity and Sincerity towards the assigned tasks.

5) Should have tolerant & Composed attitude (Especially while dealing with the customer on calls/Chats.

6) Should be aware of the basic fundamentals of using a computer

7) Should be flexible with shift timings.

8) Should effectively handle objections with respect to the issue customer has raised on calls/Chats.

9) Handling queries and giving timely and accurate resolution.

Job Type: Full-time

Salary: ₹10,540.00 – ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)