Vodafone Idea
Kolkata, IN
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
AGM- Credit Operations Lead
Job Level/ Designation
AGM- Credit Operations Lead
Function / Department
Customer Service, Retention & Collection
Location
Kolkata, West Bengal, EST Cluster
Job Purpose
- This role is responsible to drive Postpaid Credit Verification process
- Timely payment posting into customer account so that satisfaction level of customer remain with vi
- This role involve high accuracy level of decision to satisfy the customer as well sales force.
- The role focuses on onboarding customer experience
- Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals
- Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity
- The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills
Key Result Areas/Accountabilities
- Credit Verification process- control intelligent cost efficient verification process to ensure healthy acquisition
- Payment Posting and Refund Process- Ensure Timely and error free payment updation and refund logistic process and drive digital payment
- Bill Logistics & Pre Due Date- Drive an efficient bill Logistics process with focus on cost and customer delight
- Cross functional coordination to achieve organisational goals
- People & Partner Management through identifying timely need of resources
- Customer Experience- delivering customer delight by eradicating customer pain points
- HSW & Audits- Regular audits to ensure HSW and other Hygiene norms are maintained
Core Competencies, Knowledge, Experience
- Result/Improvement Oriented Approach
- Adept in Partner Management
- Sound in Process / systems knowledge / experience
- Strategic thinking ability and excellent data analysis skills
- Capability to influence cross functional team as per Metrix
- Excellent Communication Skills and presentation skills
Must have technical / professional qualifications
- Graduate / PG in any field
- MS Office, Excel and Presentation skills
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership