• Exceptional comprehension skills, and ability to learn and contribute with minimal oversight – a initiative-taker
• Ability to think in abstract and quickly grasp the essence of the job at hand
• Excellent written and verbal communication skills, including ability to comprehend and communicate information precisely and unambiguously
• Strong analytical and critical thinking skills
• Excellent attention to detail and follow-up
• Good Interpersonal Skills, Initiative-taking and flexible
• Ability to work methodically in a fast-paced, time sensitive environment
• Should have exceptional time management, planning and organizing skills
• Enthusiastic, attitude towards teamwork and ability to work with little guidance
• Ability to work with cross-functional teams, including peers across all Clinisys locations
• Interact closely with members of cross-functional feature teams for service and support success

Educational Requirements

• Bachelors degree or appropriate combination of education and experience.
• Any graduate -BCA /MCA/ B. Tech/ MTech (CS or IT) with relevant experience.

Job Responsibilities

• Resolves client-submitted technical issues and actively takes part in version upgrade processes, being responsible for activities from start to end.
• Work on HTML5, CSS and JavaScript technologies to create/modify various output formats to suite client needs and make sure they work on various Atlas printing technologies.
• Understands the various deployment options of Clinisys products and maps these options to fulfill real world client workflows and needs.
• Creates detailed technical checklists and processes that need to be followed for the implementation in a new client environment, or version upgrades of products in an existing client environment.
• Promotes and maintains a positive relationship with other technical staff and departments to support the successful implementation of Clinisys products.
• Receives and responds to incoming client request via telephone, web, chat, and email
• Follows established Case Management Best Practices
• Identifies, assesses criticality, and prioritizes resolution of all new and existing issues
• Research issues and utilizes proven resolutions to customer issues
• Manages and documents the resolution process while effectively communicating status with the client
• Stays current with product and industry updates and changes
• Identifies need to escalate complex or risk issues to appropriate senior staff
• Continually learns and expands knowledge of Clinisys applications, environments, and systems
• Creates and references knowledgebase articles
• On-call/holiday rotation(s) required
• Follows the Clinisys Quality Management System and regulatory standards including effective management of Protected Health Information

Required

• Bachelors or better.