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Job Description
Role: Customer Support Associate Voice
Role: Customer Support Associate Voice
Any Undergraduate/Graduate fresher /experience in customer service can apply
As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of the Brand by providing relevant offers that deepen customer engagement with our products and services.
Build meaningful relationship through consultative questioning to ensure added value for the customer.
Handling calls from customers requiring assistance on billing doubts and clarification.
Provide a tailored resolution on all calls applicable based on client needs.
Ensure highest level of customer service and satisfaction delivered on all calls (within / outside the support boundary)
The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
The associate needs to follow the support security policies & high Call quality requirements while handling customer queries.
Capable to find its own solutions in a Knowledge base adhering to company policies and procedures.
Adhere to schedules (break and attendance)
Goal Oriented.
Guide customers on issues based on provided guidelines.
Requirements
Qualification: Any Under Graduate/ Graduate/ Post Graduate
Work Location: Kolkata (Work from office)
Job Role
Voice
Inbound Calls/Chat Solving Customer queries
Shift: Rotational Shift (24*7)
Week Off: 6 days working (1 day rotational week off)
Benefits
Ctc: Upto 2.90 LPA + Incentive + Allowances
IJP promotion can apply, transport facility one side
Job Information
Salary
200000 – 300000
Work Experience
Experienced
City
Kolkata
State/Province
West Bengal
Country
India
Industry
BPO
Zip/Postal Code
411001
