Job Description

Role: Customer Support Associate Voice

Any Undergraduate/Graduate fresher /experience in customer service can apply

As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of the Brand by providing relevant offers that deepen customer engagement with our products and services.

Build meaningful relationship through consultative questioning to ensure added value for the customer.

Handling calls from customers requiring assistance on billing doubts and clarification.

Provide a tailored resolution on all calls applicable based on client needs.

Ensure highest level of customer service and satisfaction delivered on all calls (within / outside the support boundary)

The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.

The associate needs to follow the support security policies & high Call quality requirements while handling customer queries.

Capable to find its own solutions in a Knowledge base adhering to company policies and procedures.

Adhere to schedules (break and attendance)

Goal Oriented.

Guide customers on issues based on provided guidelines.

Requirements

Qualification: Any Under Graduate/ Graduate/ Post Graduate

Work Location: Kolkata (Work from office)

Job Role

Voice

Inbound Calls/Chat Solving Customer queries

Shift: Rotational Shift (24*7)

Week Off: 6 days working (1 day rotational week off)

Benefits

Ctc: Upto 2.90 LPA + Incentive + Allowances

IJP promotion can apply, transport facility one side

Job Information

Salary

200000 – 300000

Work Experience

Experienced

City

Kolkata

State/Province

West Bengal

Country

India

Industry

BPO

Zip/Postal Code

411001