A Client of Freshersworld
BPO/Telecaller
Role And Responsibilities:-
Most importantly, tele calling is all about building repeat business through good customer relations
Asking questions to understand customer requirements and close sales
Capacity to receive critique without internalizing it.
Noting important details of each conversation.
Communicating verbal acceptances of offers to our sales team for closing.
Superb verbal communication.
Overseeing the relationship with customers handled by your team.
Building and maintaining profitable relationships with key customers.
Calling active and budding clients to encourage the purchase of items.
Maintain a positive attitude focused on customer satisfaction.
Excellent communication, interpersonal, and organizational skills with a high productivity rate.
A team player with leadership skills.
It’s also important to have excellent communication and typing skills, alongside the ability to perform in an office setting.
Superior product knowledge.
Responsible for making outbound calls and regular follow-up on calls/leads assigned.
Proficient in all Microsoft applications.
Answering inbound calls /customer queries related to our services.
Understanding key customer individual needs and addressing these.
Exceptional customer service skills.
Expanding the customer base by upselling and cross-selling.
Conducting each of your functions with the utmost respect, regardless of others’ dispositions.
Keeping customers updated on the latest products in order to increase sales.
Contacting potential or existing customers to inform them about a product or service using scripts.
Superb interpersonal, research, and record-keeping skills.
Handling Inbound and Outbound calls, following up on Enquiry, and database
Resolving customer complaints quickly and efficiently.
Addressing clients’ uncertainties, grievances, and suggestions on time.
Obtaining and updating lists of individuals’ contact details.
Requires patience, persuasiveness, and persistence.
Attending regular team meetings to clarify progress and performance-related expectations.
Keep records of calls.
Capacity to receive critique without internalizing it.
Noting important details of each conversation.
Communicating verbal acceptances of offers to our sales team for closing.
Superb verbal communication.
Overseeing the relationship with customers handled by your team.
Building and maintaining profitable relationships with key customers.
Calling active and budding clients to encourage the purchase of items.
Maintain a positive attitude focused on customer satisfaction.
Excellent communication, interpersonal, and organizational skills with a high productivity rate.
A team player with leadership skills.
It’s also important to have excellent communication and typing skills, alongside the ability to perform in an office setting.
Superior product knowledge.
Responsible for making outbound calls and regular follow-up on calls/leads assigned.
Proficient in all Microsoft applications.
Understanding key customer individual needs and addressing these.
Exceptional customer service skills.
Expanding the customer base by upselling and cross-selling.
Conducting each of your functions with the utmost respect, regardless of others’ dispositions.
Keeping customers updated on the latest products in order to increase sales.
Contacting potential or existing customers to inform them about a product or service using scripts.
Superb interpersonal, research, and record-keeping skills.
Handling Inbound and Outbound calls, following up on Enquiry, and database
Resolving customer complaints quickly and efficiently.
Addressing clients’ uncertainties, grievances, and suggestions on time.
Obtaining and updating lists of individuals’ contact details.
Requires patience, persuasiveness, and persistence.
Attending regular team meetings to clarify progress and performance-related expectations.
More information about this BPO/Telecaller Job
Please go through the below FAQs to get all answers related to the given BPO/Telecaller job
- What are the job requirements to apply for this BPO/Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an BPO/Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, 12th Pass (HSE), 10th Pass (SSC)
- What are the salary requirements for this job?
- Ans: The salary range is between 30000 and 35000 Monthly. The Salary will depend on the interview. This BPO/Telecaller is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO/Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO/Telecaller position?
- Ans: There are immediate 1 job openings for BPO/Telecaller in our Organisation.