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You will be working as Field Service Engineer and will be part of Process Automation business for Measurement & Analytics division based in Kolkata, India. In this role you will be reporting to Service Team Leader and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new service business opportunities for ABB.

Your Responsibilities

• Performing service tasks like installation and commissioning of equipment and routine maintenance independently, identifying technical problems and making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.)
• Contributing to customer satisfaction by executing service work according to customer order and expectation. Maintaining a good relationship with customers. Identifying new sales opportunities and communicating them internally
• Coordinating, preparing and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities
• Preparing all documents and reports to be signed by the customer representative. Reporting work done in a timely manner and follows up when needed
• Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future
• Providing recommendations to management to improve operations and customer service

Your Background

• Diploma / Bachelors degree in electronics and instrumentation / Electrical engineering
• Require 5 to 10 years of experience in analytical
• Good Knowledge in ABB Lab FTNIR and online FTNIR, ALSCAN & PODFA, ABB
• Good to have CGA product (Advance Optima & Easy line), Gas Chromatograph
• Knowledge on Continuous Gas analyzer and PLC
• A collaborative, solution-focused approach and strong written and spoken communication skills

More About Us

ABB’s Measurement & Analytics division is among the world’s leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB’s team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: on site

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