
AgroStar
AgroStar–Kolkata, West Bengal
About 3 hours ago, from GrabJobs
Job Description:
AgroStar is seeking a dedicated and energetic Contact Center Manager to work remotely from home in Kolkata, West Bengal, India. As an Associate Level manager with at least 5 years of experience in contact center management, you will be responsible for overseeing our contact center operations and ensuring customer satisfaction.
Responsibilities:
1. Manage a team of remote contact center agents to deliver exceptional customer service.
2. Develop and implement strategies to improve contact center efficiency and effectiveness.
3. Monitor and analyze key performance indicators to ensure service level agreements are met.
4. Provide coaching and training to agents to enhance their skills and performance.
5. Handle escalated customer inquiries and resolve issues in a timely and satisfactory manner.
6. Collaborate with other departments to improve processes and customer experience.
7. Prepare reports on contact center performance and provide recommendations for improvement.
Requirements:
1. Bachelor’s degree in Business Administration or related field.
2. 5+ years of experience in contact center management.
3. Strong communication and interpersonal skills.
4. Ability to work independently and prioritize tasks effectively.
5. Proficiency in contact center software and Microsoft Office suite.
6. Persuasion and critical thinking skills.
7. Ability to work remotely and manage a team virtually.
Benefits:
– Paid Time Off (PTO)
– Employee discounts on AgroStar products
– Paid overtime for additional work hours
Working Environment:
At AgroStar, you will thrive in a high-energy workplace focused on delivering impactful results. Our team is dedicated to achieving success and making a difference in the agriculture industry.
Deadline to Apply:
May 29, 2024
Equal Opportunity Statement:
AgroStar is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Work Schedule:
This job has the following work schedule:
Flexible
Benefits & Perks
This job has the following benefits:
Remote work flexibility
This job is a remote position, you can work from anywhere.
Are you interested in this position? If so, apply now and get a response from us fast!
Don’t miss out an opportunity to advance your career to the next level.
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