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Baba Shri Chand Ji Enterprises
Job details
Salary
₹11,412 – ₹50,961 a month
Job Type
Full-time
Regular / Permanent
Qualifications
-
Bachelor’s (Preferred)
-
English (Preferred)
Full Job Description
AM Ops
Overall Exp 8-10 Yrs, 3 Yrs AM Ops Exp mandate in BPO
Upto 6 LPA (Post hike give)
Have Handled any Domestic Inbound Contact Centre Operations
- Good Knowledge of Inbound and Back Office Contact Centre KPI’s
- Understanding of CSAT and customer experience
- The candidate should also have excellent problem solving capabilities and lateral thinking skills
- Should be flexible to work in 24×7 shifts.
- Learn the process and be the product and domain expert
- Good Knowledge on Quality Tools, Excel & PowerPoint Presentation
- Knowledge of operational process, logical thinking, reporting and analysis
- Ability to handle pressure
- Ability to follow instructions and client requirements within TAT and with accuracy
- Open to change, Multi-tasking skills, Good Team handling
- Shows flexibility/ownership & can work under pressure situation
- Ability to work with in challenging environment with tight delivery timelines
- Willingness to work in rotational shifts and rotational week offs
Candidate Specifications
Graduate is a must
8 – 10 Years Overall exp in BPO
5 Years exp IN AM Role in BPO
Role and Responsibilities:
- Key owner in ensuring the SLAs are met
- Supervise, Coach and monitor a group of TLs in day to day operations & people management
- Ensure adherence to the process deliverable (SLA’s)
- Escalate issues in a timely manner across functions
- Ensure working practices are well operational with minimal disruption to improve efficiency
- Work closely with all support function teams
- Good knowledge of Tech M & Client Compliance
- Closely monitoring daily productivity against the defined Service Level standards
- Perform regular audit checks on client defined compliance requirements
- Coach & monitor Team leads in day to day operations &people handling
- Analyze and generate reports for team performance on processes
- Develop a continuous learning process for the team
For More Details Call on +91-XXXXXXXXXX Pooja HR
Job Types: Full-time, Regular / Permanent
Salary: ₹11,412.39 – ₹50,960.74 per month
Schedule:
- Flexible shift
- Rotational shift
COVID-19 considerations:
VAccinated
Education:
- Bachelor’s (Preferred)
Experience:
- AM Role in BPO: 5 years (Preferred)
Language:
- English (Preferred)
Hiring Insights
Hiring 10+ candidates for this role
Job activity
Posted today