Job PurposeThis position is open with Bajaj Finance ltd.

Duties And Responsibilities

• ?Track and improve key performance indicators such as query resolution time, repeat queries etc
• ?Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks
• ?Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams
• ?To liaise with IT team, Ops and other team to ensure early resolution of sales query
• ?Support regular and adhoc data analysis on business metrices
• ?Plan and execute time bounded projects on Geo expansion
• ?Liase with internal teams such Admin, IT, HR for launch of new branches
• ?Track and monitor productivity of branches under Geo-expansion
• ?Work on delivering critical business projects as assigned from time to time.
• ?Provide relevant data points for Management reporting

Required Qualifications And Experience

• ?Graduate/ Post Graduate
• ?With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage.
• ?Excellent communication skills.
• ?Exceptionally high motivational levels and needs to be a self-starter