As a Customer Care Representative, you will be the front-line ambassador for our company, responsible for ensuring exceptional customer experiences. Your primary goal is to provide top-notch support and assistance to our valued customers, addressing their inquiries, resolving issues, and enhancing overall satisfaction. You will play a pivotal role in maintaining our reputation for excellent customer service and building strong customer relationships.

Responsibilities:

• Customer Support: Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, chat, and social media.
• Issue Resolution: Identify and troubleshoot customer problems, provide accurate information, and offer effective solutions to ensure a swift resolution.

Order Assistance: Assist customers with placing orders, tracking shipments, and resolving any order-related issues.

Job Type: Full-time

Salary: ₹20,000.00 – ₹25,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Salt Lake City, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Speak with the employer
+91 8910539588