BT Group
Posting Date: 6 Jul 2023
Function: Business Services & Operations
Location:
PLOT NO II F/1, BLOCK II F, RA, Kolkata, India
Salary: competitive
Why this job matters
The Service Delivery Advisor 2 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with some supervision.
What you’ll be doing
1. Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
2. Supports the team ahead of customers monthly service review meetings through routine data analysis.
3. Supports the review and progress assessment on continuous service improvement plans for each customer.
4. Collates information and resources in supporting the development of the operational service improvement plan.
5. Acts to resolve routine problems for assigned customers generally covered by existing procedures with limited supervision.
6. Assists teams in regularly contacting customers promote products and services according to the needs of customers, in conjunction with the sales team and with limited supervision.
The skills you’ll need
Customer Service
Customer Success
Communication
Issue Resolution
Continuous Improvement
Problem Solving
Service Level Agreement Management
Order Management
Supplier Management
Technical Support
Business Process Improvement
Issue Escalation
Project/Programme Management
Our leadership standards
Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.