PLOT NO II F/1, BLOCK II F, RA, Kolkata, India
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.
We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT.
Service Operations providing (24/7) support to customers on services included within the private line and data product sets. This support includes accepting and progressing faults received directly from end customers and BT interfaces. It also includes proactive network surveillance and progressing faults to resolution with suppliers and vendors.
Purpose of the role
Prepare high quality accurate technical solutions, designs, and documentation for internal consumption by 2nd/ 3rd line support.
Contribute to strategy discussion within the team.
Utilizing industry best practices for security, disaster recovery, business continuity, change control, the engineer will design, configure, manage and troubleshoot a variety of network firewall technologies.
Identify and make recommendations on improvements to Network & Security services.
Configure, deploy, monitor and maintain network security equipment including, but not limited firewalls.
Proxy Server configuration support.
F5 Security Module configuration support.
Ensure compliance with information security standards, the position will require working knowledge of supporting/related technologies, industry standards and best practices.
Own problems and escalate to external vendors as required.
Plan and constantly work on upgrading tech and product expertise. Contribute to the knowledge base/ Tech Forum. Ensure to gain Certified Expertise (Certifications) to provide better service.
Troubleshoot Product, Codes and Configuration issues.
Provide Firewall Security design and engineering support to business projects.
Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment.
Firewall configuration support.
Troubleshoot every case (including backlog) assigned and drive towards positive resolution thereby to achieve customer satisfaction
Perform Problem Management activities on a regular basis to highlight and eliminated reoccurring issues.
Assist in client installations of security devices such as Juniper, Cisco Firewalls, Blue Coat Proxy, F5 etc.
Ensure contracted levels of performance are achieved by the proactive surveillance, event control and
escalation management of performance related incidents.
Implement policies and rules as required by the access requirements.
Install firmware and patch updates.
Regular auditing of firewall rules to remove hosts that are decommissioned.
Develops documentation to support ongoing security systems operations, maintenance and specific problem resolution.
Adhere to ITIL best practice procedure in relation to all aspects of change and configuration management.
Likely to be working in a 24/7 service centre environment interfacing directly with end customers, various BT distributors and customer service centres.
Responsible for monitoring Security systems performance by identifying customer traffic and customer impacting system problems.
Work with BT partners and end customers to coordinate inter working testing and fault isolation / repair.
Analyse complex equipment problems and provide recommendations and coordination of repairs or replacement of associated faulty equipment.
Manages repairs requiring knowledge of procedures utilised within the international market place.
Who is the BT Group
We’re the leading communications provider with customers in 180 countries. Across the world we enable customer’s digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..