The Engineering Enablement Manager manages a team in delivering excellence in customer service delivery through the tactical delivery of issue resolution in parallel with a focus on activities and programs that enhance customer facing engineering capabilities.

What you’ll be doing

1. Manages continuous assessments across an assigned area of field engineering capabilities, identifying critical gaps and delivering the design of future required engineering states.

2. Champions, continuously develops and shares with team knowledge on emerging trends and changes in Engineering Enablement.

3. Coaches talent, and manages others, to develop capabilities and ensure performance through upskilling, development and recruitment.

4. Implements ways to improve working processes within the area of Engineering Enablement responsibility.

5. Guides a team in the implementation of the service enablement strategy, the analysis and definition of the national programme, the prioritisation framework and improvements.

6. Manages and monitors the deployment of tools that enable engineering teams to continue building and innovating.

7. Manages engineers in the resolution of critical customer escalations contributing to high standards of customer delivery.

8. Drives the communication of the delivery requirements of operational targets for the team to drive long term sustainable business performance improvement, by identifying, designing and implementing opportunities to improve.

9. Identifies and implements efficiency savings and setting local targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team.

10. Leads a team in executing roadmaps for engineering capability, maturity, health and status updates ensuring the Engineering Enablement vision aligns with business strategy.

11. Contributes and facilitates partnerships with engineering peers and leadership stakeholders aimed at aligning functional work impacting service delivery standards.

12. Leads and impacts the Engineering Enablement team’s ability to achieve service, quality and timeliness of objectives.

The skills you’ll need

Customer Service

Service Delivery

Escalation Management

Continuous Improvement

Issue Resolution

Health & Safety

Stakeholder Management

Quality

Commercial Acumen

Solution Design

Strategic Planning

Process Design

KPI/Metric Monitoring

Project/Programme Management

Incident Management

Our leadership standards

Looking in:

Leading inclusively

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.