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Organize knowledge sharing sessions both within the team and cross teams Collaborate with client team to understand process challenges flows etc Works with designated stakeholders to gather and finalize commitments process design technology enhancements process standardization etc Develop process excellence in HR Operational activities across Onboarding Performance Management Learning Administration Workforce administration Talent Acquisition Case Management Helpdesk Compensation Management etc Monitors progress toward reaching commitment thresholds and provides status reporting to core project management team Ensure all required process documentation process maps and procedures are updated within agreed timeframes on the defined support tool Maintains collaborative relationships with vendors and internal stakeholders Handle regular communication with the Client counterparts and build relationship with them for the future delivery Continually seek out ways to improve Client satisfaction Build the positive and supportive team culture and help team to improve efficiency Be responsible for all project deliverables Contribute to team Business As Usual activities such as hiring process improvement service standardization etc Develop mentor and coach junior members Handle client communication and reporting Primary Skills Demonstrate expertise in leading and managing both internal and external clients Manage assigned part of the process according to Capgemini methodology and or agreed transition plan Secondary Skills Exhibit strong problem-solving and business acumen skills Demonstrate advanced proficiency in written and verbal communication skills Monster
