Job Description:
As a Customer Support Executive for our US Process, you will be responsible for ensuring our customers receive unparalleled service and assistance. You will interact directly with customers to address inquiries, resolve issues, and provide product support. This role requires excellent communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by utilizing the appropriate methods/tools
• Handle and resolve customer complaints, escalating issues as needed to ensure timely resolution
• Maintain a high level of product knowledge to effectively assist customers with inquiries and troubleshooting
• Document customer interactions and transactions accurately and timely in the CRM system
• Collaborate with other departments to ensure seamless customer experiences and resolution of complex issues
• Strive to meet or exceed customer satisfaction and service level goals

Requirements:

• Bachelor’s degree or equivalent work experience
• Previous experience in customer service or a related field preferred
• Excellent communication skills, both verbal and written, with a strong command of English
• Ready to work in Night Shift.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

1. What are the job requirements to apply for this Customer Support Executive job position?
   • Ans: A candidate must have a minimum of fresher as an Customer Support Executive
2. What is the qualification for this job?
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA

3. What are the salary requirements for this job?
   • Ans: The salary range is between 15000 and 24000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Kolkata.

4. What is the hiring Process of this job?
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

5. This Customer Support Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.

6. How many job vacancies are opening for the Customer Support Executive position?
   • Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.