Do you pride yourself in being a creative, problem-solving engineer with a passion for developing solutions? Are you excited to join a team of colleagues who thrive in an entrepreneurial and customer-centric environment? At Concertium, we are passionate about our people and our customers. We are expanding in our market, and we want your exceptional skills and talent on our team. We value our employees by offering IT certification reimbursement, bonus potential and professional development opportunities. Come join our growing team of MSSP professionals.

Our network engineers are responsible for designing, implementing, monitoring, and managing the local and wide area networks of our clients to ensure maximum uptime for our users. Our network engineers are the escalation points of contact for all network related issues. Our network and security operations support are provided remotely over the phone and via email, and selectively onsite. Our network engineers design and maintain effective network configurations, document, and manage network installations, and provide life-cycle upgrades.

Responsibilities

• Network performance monitoring and troubleshooting for 24x7x365 network and security operation center support activities
• Provide resolution for escalated network service tickets
• Maintain knowledge and understanding of security and networking best practices to offer the best solutions and protection
• Design and implement new network solutions and/or improving the efficiency of current networks
• Install, configure, and support network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Evaluate existing systems and/or user needs to analyze, design, recommend, and implement system changes
• Investigate network faults and performance related issues
• Create firewalls and update virus protection software and data security systems
• Implement disaster recovery procedures
• Coordinate and collaborate with 3rd party security provider to manage customer security postures
• Improve and document troubleshooting standards and procedures
• Arrange scheduled upgrades, including patching, firmware, and system upgrades
• Participate in a scheduled on-call rotation after normal business hours

Desired Skills & Qualifications

• Ability to solve complex technical problems effectively and efficiently in a team environment
• Supervisory experience ideal
• Professional and thorough customer service skills
• Strong written and oral communication skills
• 5 years of IT Systems troubleshooting experience
• 3 years of IT Network troubleshooting experience
• 1 year of IT Security troubleshooting experience
• Understanding Network Fundamentals
• Understanding of Wireless Networking
• Understanding of Routing and Switching
• Understanding of Security Posture
• Understanding of Command Line Interfaces
• Highly knowledgeable of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QOS)
• Solid understanding of the OSI or TCP/IP model, and network diagnostic and analytics tools
• Certifications: MCP, MCSA, Network +, Security +, CCNP, CCIE, CISSP, or similar

Job Type: Full-time / Remote

Benefits:

• Paid time off
• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)

Schedule:

• Monday to Friday
• On-Call Pre-scheduled

Experience:

• IT: 5 years (desired)