Process Inbound outbound & Chat process Customer Service Responsibilities Resolving customer complaints brought to your attention. Manage large amounts of incoming & Outbound phone calls Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Ability to multi-task, prioritize, and manage time effectively Salary – 10761 to 20000 CTC