Cred
Cred–Kolkata, West Bengal
9 minutes ago, from GrabJobs
Job Description:
Cred is seeking a detail-oriented and customer-focused Online Contact Center Associate to join our team in Kolkata, West Bengal, IN. As an Entry Level position, no prior experience is required, making it an ideal opportunity for individuals looking to kickstart their career in the customer service industry. The ideal candidate will be resourceful, passionate, have strong people management skills, and thrive in a team-oriented environment.
Responsibilities:
- Respond to customer inquiries via online communication channels such as chat, email, and social media
- Provide exceptional customer service by addressing customer needs and concerns in a timely and professional manner
- Maintain a high level of accuracy and attention to detail when entering customer information into the database
- Work collaboratively with team members to ensure a seamless customer experience
- Meet or exceed customer service metrics and goals set by the company
- Stay informed about company products, services, and policies in order to provide accurate information to customers
Requirements:
- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to multitask and prioritize workload effectively
- Proficiency in using online communication tools and systems
- Ability to adapt to change and work in a fast-paced environment
- Passion for helping others and providing excellent customer service
- Ability to work well in a team and independently when necessary
Benefits:
– Profit sharing opportunities
– Medical coverage
– Travel and spending expenses covered
– Opportunities for growth and advancement within the company
Working Environment:
At Cred, we are dedicated to understanding and exceeding customer expectations. Our Online Contact Center Associates play a crucial role in ensuring that our customers receive the highest level of service and support. We provide a supportive and collaborative work environment where all team members are encouraged to innovate and make a positive impact.
Equal Opportunity Statement:
Cred is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, or disability. All qualified individuals are encouraged to apply.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Work Schedule:
This job has the following work schedule:
Flexible
Benefits & Perks
This job has the following benefits:
Remote work flexibility
This job is a remote position, you can work from anywhere.
Are you interested in this position? If so, apply now and get a response from us fast!
Don’t miss out an opportunity to advance your career to the next level.
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