Timelyupdates to customer service team on shipment related information.

Toincrease customer satisfaction (both internal/external) with best in class services

Managecustomer complaints efficiently through customer service team

Managecost effectively and strive to reduce cost consistently.

Understandingof Exports/GSC Process and adherence of the same.

VendorManagement

Toensure realization of complete cost and revenue at the time of file handlingitself in LOGIS through GSC team.

Transmissionof correct and complete documents to GSC team for file generation

Recordall data entry on part of GSC for addressal through HO.

Maintaindata quality all the times and avoid impact due data quality issues.

Toensure regulatory compliance pertaining to AMS, ACI, ISF and FMC filing.

Plugall possible gaps to eliminate revenue leakages.

Avoidclaims, penalties due service failures.

Toprovide documents to FICO team as required for remittances.

Timelyclosure of Network Open issue and to avoid same from occurring due mishandlingof commercials at file level.

Actualization of allOperational cost booked in LOGIS within timeline provided to avoid impact onP&L.

Achieving all Operationalperformance targets set.

To handle operationalirregularities

Send pre-alerts to networkoffice with all necessary documents within 48 hrs of vessel sailing

Co-ordinate with documentationteam for timely LOT transmission

Provide stuffing plan togateway team

Closure of dockets in timeupon getting it signed by Manager ocean exports operations.

AnyOther responsibility designated by Manager Ocean Exports Operations.

Isresponsible for smooth execution of Exports shipments in line withcustomer requirements,country regulations, customs trade practices.