Job Description:

We are seeking a QA (Quality Assurance) Officer for our Moderation teams full-time. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.

Main Responsibilities:

• Review the implementation & efficiency of quality and inspection systems;
• Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
• Investigate customer’s claims and non-conformance issues;
• Analyze data to identify areas for improvement in the quality systems;
• Develop, recommend, and monitor corrective and preventative actions;
• Evaluate audit findings and implement appropriate corrective action.

Job Requirement:

• Good English skills in reading, and gathering information from foreign customers’ requirements;
• C1 English level required (Able to understand/read documents).
• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
• Have at least 1-year experience in customer support, and service analysis;
• Having content-moderation-related skills is preferable;
• Be detail-oriented with strong analytical skills;
• Proficient skills with MS Office and Google Drive;
• Willingness to handle multi-projects;
• Having good communication skills is an advantage;
• Able to work on Holidays is preferable.

Job Type: Full-time

Salary: ₹20,000.00 – ₹27,350.00 per month

Benefits:

• Health insurance

Schedule:

• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer support, and service analysis: 1 year (Required)

Language:

• English (Required)

Expected Start Date: 18/09/2023