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During Discussion
Job Description:
We are seeking a QA (Quality Assurance) Officer for our Moderation teams full-time. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.
Main Responsibilities:
- Review the implementation & efficiency of quality and inspection systems;
- Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
- Investigate customer’s claims and non-conformance issues;
- Analyze data to identify areas for improvement in the quality systems;
- Develop, recommend, and monitor corrective and preventative actions;
- Evaluate audit findings and implement appropriate corrective action.
Job Requirement:
- Good English skills in reading, and gathering information from foreign customers’ requirements;
- C1 English level required (Able to understand/read documents).
- Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
- Have at least 1-year experience in customer support, and service analysis;
- Having content-moderation-related skills is preferable;
- Be detail-oriented with strong analytical skills;
- Proficient skills with MS Office and Google Drive;
- Willingness to handle multi-projects;
- Having good communication skills is an advantage;
- Able to work on Holidays is preferable.
Job Type: Full-time
Salary: ₹20,000.00 – ₹27,350.00 per month
Benefits:
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Experience:
- customer support, and service analysis: 1 year (Required)
Language:
- English (Required)
Expected Start Date: 18/09/2023