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Are you the one we are looking for

We are inviting applications for the role of Manager- HRO
We&rsquore looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.

Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities

In this role, you will be responsible for HR admin, Payroll, C&B administration and Recruitment supporting the client in one or more of the following areas

1) HR Admin, Recruitment, C&B

a. Lead the team responsible for managing the Employee Services, C&B administration & recruitment admin processes

b. Ensure adherence to SLA&rsquos as agreed for the respective processes

c. Work closely with quality team in identification and implementation of improvement ideas

d. Provide coaching and mentoring to the team and manage client stakeholders

e. Monitor and resolve day to day issues & escalations, if any, by co-ordinating with the client team & Process owners

f. Work closely with client/Process owners to ensure that any process changes / updates are communicated timely to the team members in India

g. Review process performance and report out performance dashboards on a regular basis
2) Payroll

a. Lead the team responsible for managing the Payroll team at Genpact

b. Ensure adherence to SLA&rsquos as agreed for the respective processes

c. Monitor and resolve day to day issues & escalations, if any, by co-ordinating with the Payroll team & Process owners

d. Work closely with Process owners to ensure that any process changes / updates are communicated timely to the team members in India

e. Review process performance and report out performance dashboards on a regular basis
Language Support required

Genpact Delivery Center Language

India (Noida) English

Kuala Lumpur Bahasa, Taiwanese

Qualifications we seek in you

Minimum qualifications

. Commerce Graduate (PG an added advantage)

. MBA (HR)- Added Advantage

. 7-10 years of relevant experience in leading HR shared services team

Preferred qualifications

 Exposure to Transition of a new HRO process is important

 Delivers oral and written communications that have clarity and impact.

 Should have E2E HRO knowledge

 HR skillset and experience – Advanced Knowledge of Oracle HCM

 Should have managed a team of 15-20 FTE.

 Working experience in SOX controls Responsible for both internal and external audits

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.