Candidate must have 10+ years of experience in end – end transition (Insurance industry preferrable). Analyzes client business processes on off- shoring and develops transition plan for identified processes. Ensures required resources are arranged for transition-related training delivery. Escalation Management-Interacts with stakeholders in infrastructure services, administration, etc. to ensure appropriate connectivity and software installation, hardware and such other resources / logistics. Identify improvement areas and implementing adequate measures to maximize customer satisfaction levels during the transition phase. End to End project management experience from planning to BAU as per the agreed timelines. Control actions of KT Leads in a Transition to ensure seamless knowledge Transfer. Knowledge of Service Transition methodology, tools and templates. Project Management Certification is preferred (PMP/PRINCE2). Flexible to work in night shifts.