Title; International Voice Experience

Education : 10+2+3

Notice Period- Immediate

Job Location : Kolkata

Shift Timings : 5:30 PM to 7:30 AM ISD (Work Timings would be between this slot)

Working Mode : Hybrid Model

Contratual Role : 3-6 months

Experience : Minimum 6 months of International Voice Experience (No Chat and No Email)

Position: Associate

Duties and Responsibilities

• Answering phones from customers professionally and responding to customer inquiries and complaints.

• Researching required information using available resources.

• Handling and resolving customer complaints regarding product sales to customer service problems.

• Providing customers with the organization’s service and product information.

• Processing forms, orders, and applications requested by the customers.

• Identifying, escalating priority issues and reporting to the high-level management.

• Routing inbound calls to the appropriate resources.

• Following up complicated customer calls where required.

• Completing call notes and call reports as necessary and updating them in the CRM.

• Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Recording details of comments, inquiries, complaints, and actions taken.

• Managing administration, communicating, and coordinating with internal departments.

• Other duties as assigned.

Requirements:

• Open availability:

• Monday through Sunday.

• 24×7.

• Experience in dealing with the public.

• Excellent communication skills, including verbal with proper grammar.

• Ability to work with others in a close manner.

• Good computer skills.

• Good multi-tasking skills.

Skills and Specifications

• Technical expert in related computer applications.

• Able to react effectively and calmly in emergencies.

• Able to maintain customer confidentiality.

Education

• High school diploma or equivalent.