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growel softech
Title; International Voice Experience
Education : 10+2+3
Notice Period- Immediate
Job Location : Kolkata
Shift Timings : 5:30 PM to 7:30 AM ISD (Work Timings would be between this slot)
Working Mode : Hybrid Model
Contratual Role : 3-6 months
Experience : Minimum 6 months of International Voice Experience (No Chat and No Email)
Position: Associate
Duties and Responsibilities
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating, and coordinating with internal departments.
• Other duties as assigned.
Requirements:
• Open availability:
• Monday through Sunday.
• 24×7.
• Experience in dealing with the public.
• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills.
Skills and Specifications
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.
Education
• High school diploma or equivalent.