Role : Branch In-Charge

Vertical : Rural

Experience : 6-8 years

Location : West Bengal (Bishnupur, Dhupguri)

Job Role :

• Profitability Management – Maintaining & optimizing profitability for the branch .
• Target setting & management – Monitoring branch targets in numbers & volumes .
• Portfolio quality management – through superior underwriting, working closely with collections.
• Cost management – managing all branch operating costs including cost of acquisition, operations etc.
• People management – Motivating team, handling HR & administration function of the branch.
• Customer experience management – Ensuring superior customer experience and handling customer service in termsof collections, pre closures & service issues business.
• Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds.
• Monitor individual performance of each employee, continuously work to maximize productivity People Management.

Key Responsibilities :

• Ability to plan & execute targets for all products.
• Ability to create professional work culture that encourages enthusiasm and team spirit.
• Ability to manage and implement change by taking complete ownership.