Department

Collections-SLI

Job posted on

Aug 1, 2023

Employee Type

Permanent-Sales Vertical

Experience range (Years)

0 – 2 years

Group Company: HDFC Bank Limited

Designation: Collections-Collections Officer-SLI (221_2048_100098)

Office Location: Tamluk Tamluk (Branch)

Position description:
Sr Collection Officer-Unsecured

Primary Responsibilities:
Meet the Business Targets of Resolution, Rollback and Normalization Follow up for Settlement and Pre NDC Conversions

Capture accurate Feedbacks and trails in Collection System 100% coverage on accounts Increase and provide appropriate Attempt Intensity on Accounts.

Provide Accurate Reason Codes and feedbacks on Accounts Follow up on exception cases

Additional Responsibilities:
Coverages-Trails-Intensity

Educational qualifications preferred

Category: Bachelor’s Degree

Academic score: Pass

Institution tier: Any

Required Certification/s:
Required work experience

Industry: Banking/NBFC Preferred

Role: Collections/Customer Service

Years of experience: 0 to 2

Key Performance Indicators:
Resolution, Rollback & Normalization

Required Competencies:
Result Orientation, Team Work, Customer Service

Required Knowledge:
Excel and MS office

Required Skills:
Negotiation skills, communication skills, Influencing skills & Time Management

Required abilities

Physical: Travel if required

Specific requirements

Travel: Travel if required

Vehicle: NA

Other details

Contract Types: Permanent

Compliance Related: No

Union Affiliation: No