Hucon Solutions India Private Limited
Greetings from Hucon Solutions, this is a formal invitation for the walk-interview as we were impressed with your qualification and would like to meet you for the further rounds of discussion. Please find the below Job Description.
Job Description:
Customer support executives are responsible for handling chats from new and existing customers from the India regarding Customer related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide customer support, and offer information, as needed, to keep customers satisfied and retain business.
Roles and Responsibilities
* Answers inquiries through calls by clarifying desired information; researching, locating, and providing information
* Determines requirements by working with customers
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
* Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
* Freshers
Desired Skills and Abilities
* Excellent Communication Skills
* MS Office
* Basic System Navigation Skills
* Customer Focus and Being Attentive
* Basic Troubleshooting
* Good reasoning and analytical skills
* Ability to comprehend customer requirements well.
Perks and Benefits
* Incentives up to 10k based on performance
* Rotational shifts
* Rotational week off
Desired Skills and Abilities
* Excellent Communication Skills
* MS Office
* Basic System Navigation Skills
* Customer Focus and Being Attentive
* Basic Troubleshooting
* Good reasoning and analytical skills
* Ability to comprehend customer requirements well.
Perks and Benefits
* Performance based incentive
Work Location Kolkata
Designation Customer Service Executive
Process Domestic
Payroll – Thirdparty (Contract for 2.5 months)
Work Mode Flexible to work in both Office and Home
Interview Rounds Walk-in
HR Round
Operations Manager Round
For further queries contact the below recruiter
Bhavana : 6362497506