Job Description

• This role is responsible for assisting with implementing monitoring configuring troubleshooting and maintaining the IT Infrastructure.

Responsibilities

• Respond to requests related to basic systems
• Troubleshoot and resolve issues in a timely manner with direct oversight from team members for guidance on how to apply best practices in problem resolution
• Assist with projects involving installations upgrades and modernization of servers and systems
• Assist with audits of servers and environment to ensure compliance with established standards policies and configuration guidelines
• Provide support for Infrastructure systems such as server maintenance storage networking database administration network security messaging directory services server virtualization monitoring etc.
• Compose internal documentation with direct oversight from team members that reflects processes and system configuration
• Grow knowledge and be aware of best practices and market trends
• Participate in the maintenance testing and execution of the disaster recovery plan

Minimum Qualifications

• High School Diploma
• Knowledge of principles of systems administration
• Speak or write with ease clarity and impact using a communication style appropriate to the subject and the audience
• Demonstrated ability to write concise logical grammatically correct documentation
• Good analytical and problem solving skills
• Ability to work outside of normal business hours (evenings weekends etc.)
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• Up to 10% travel time required

• Respond to requests related to basic systems
• Troubleshoot and resolve issues in a timely manner with direct oversight from team members for guidance on how to apply best practices in problem resolution
• Assist with projects involving installations, upgrades and modernization of servers and systems
• Assist with audits of servers and environment to ensure compliance with established standards, policies and configuration guidelines
• Provide support for Infrastructure systems such as server maintenance, storage, networking, database administration, network security, messaging, directory services, server virtualization, monitoring, etc.
• Compose internal documentation with direct oversight from team members that reflects processes and system configuration
• Grow knowledge and be aware of best practices and market trends
• Participate in the maintenance, testing, and execution of the disaster recovery plan

• High School Diploma
• Knowledge of principles of systems administration
• Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
• Demonstrated ability to write concise, logical, grammatically correct documentation
• Good analytical and problem solving skills
• Ability to work outside of normal business hours (evenings, weekends, etc.)
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• Up to 10% travel time required