Introduction
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Your Role and Responsibilities

• L2 support SME in a Service Delivery role for Sabre applications used in Etihad airways.
• The candidate is expected to triage the issues reported , analyse and provide a solution to the issues reported.
• Experience in handling Production issues is mandatory preferably in Airlines domain.
• In addition the candidate should be flexible for handling High severity Incidents and interacting with other 3 rd party vendors and internal ADM teams.
• The profile would also require supporting for on call duties as per roster in a 24 x 7 model

Required Technical and Professional Expertise

• Knowledge of related messages and options used for live scenario /use cases for Airport and reservation systems.
• Basic working Knowledge of Sabre Air vision and Air centre systems /similar GDS system including Catering , Fares management , scheduling etc.
• Basic working knowledge of REST API and ability to recreate Web issues and capture related RQ and RS logs.
• Basic knowledge of Host GDS commands.
• Working knowledge of handling Live time bound scenarios requiring issue resolution within stipulated time.
• Basic knowledge of Access privileges and User profile configurations of UserIDs /EPR for Airport and Reservation systems.

Preferred Technical and Professional Expertise

• Proficiency in Sabre Interact Airport and Reservations systems or in a similar GDS system.(proficiency level = Intermediate / Expert)

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