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Company Description
The Indismart Group is a leading enterprise with a focus on Education and Hospitality. Led by founder and mentor Dr Suborno Bose, our businesses are leaders in their respective fields. In the Education sector, we deliver graduate education in Hospitality Management across 6 campus locations in India. Our colleges, IIHM and IAM, are nationally regarded as leaders in this field. In the Hospitality sector, we own hotels in Kolkata, New Delhi, and Goa, offering top-notch services and strategic locations.
Role Description
This is a full-time on-site role for a Food and Beverage Manager in a 4 star property at Indismart Group located in the Kolkata metropolitan area. The Food and Beverage Manager will be responsible for managing the day-to-day operations of food service establishments, ensuring high-quality customer service, providing training to staff, and managing budgets.
The Key Result Areas (KRAs)
1. *Overall Food and Beverage Operations:* Managing and overseeing all aspects of food and beverage operations, including restaurants, room service, banquets, and bars to ensure high-quality service and guest satisfaction.
2. *Menu Planning and Development:* Creating and updating menus in line with current food trends, guest preferences, and budget constraints.
3. *Inventory Management:* Efficiently managing food and beverage inventory, including ordering, stock control, and minimizing wastage.
4. *Cost Control:* Monitoring and controlling food and beverage costs to ensure profitability while maintaining quality standards.
5. *Staff Training and Development:* Training, mentoring, and supervising food and beverage staff to deliver excellent service and uphold brand standards.
6. *Vendor Management:* Developing and maintaining relationships with food and beverage suppliers to ensure high-quality products and pricing.
7. *Compliance with Health and Safety Regulations:* Ensuring compliance with all health, safety, and sanitation regulations in food preparation and service areas.
8. *Customer Service:* Ensuring high levels of customer satisfaction by addressing guest feedback, resolving complaints, and continuously improving service quality.
9. *Revenue Generation:* Developing strategies to increase food and beverage revenue through promotions, upselling, and effective marketing initiatives.
10. *Performance Analysis:* Monitoring key performance indicators (KPIs) such as revenue, costs, and guest satisfaction metrics to evaluate performance and make data-driven decisions.
Qualifications
- Food Service and Food & Beverage experience
- Strong customer service skills
- Training experience in the food and beverage industry
- Budgeting skills
- Excellent communication and interpersonal skills
- Leadership and management abilities
- Experience in the hospitality industry is a plus
- Bachelor’s degree in Hospitality Management, Business Administration, or related field
