Lead the JLL Technical (and soft service) Team and manage all the technical infrastructure of the site, while reporting to the Facility Manager, to maintain service delivery level and enhance the SKPI

• Ensure that the services are delivered in line with the Contractual commitments and within budgets.
• Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations on the most appropriate subcontractors.
• Develop Service Level Agreements and assist the JLL procurement department in closing Service Level Agreements between JLL and its Vendors.
• Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
• Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between JLL, and its subcontractors.
• Ensure Compliance of Minimum Wages acts for payments and statutory compliance through specialist professionals.
• Advise on future year budgets as and when requested for.
• Maintain all records related to the performance of Facility Management operations on Facilities
• Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.
• Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.
• Analyze call outs to understand trends; undertake strategic initiatives to minimize the same.
• Scheduled cross feedback from subcontractors and staff on our process to improve services level & satisfaction in organization.
• Train team members on all Quality policies & procedures.
• Audit sub-contractors on quality of materials & upkeep of the site.
• Review the performance of JLL Staffs and conduct performance appraisals from time to time.
• Make recommendations for trainings given to the site facility management team.
• Prepare and review the activities on a monthly basis and update the same to JLL Facility Manager
• Analyze call outs to understand trends; undertake strategic initiatives to minimize the same.
• Liaison with the JLL Finance team
• Develop reports for JLL’s Management team and necessary client reporting.
• Duties are in accordance with the Scope of Work & include:
• General Administration & Management.
• Client & Business Unit Liaison.
• Team management including Vendor team (onsite personnel).
• Prepare, submit and review Monthly Report to the Client.
• Preparation and submission of management reports/analysis as and when required by client
• Expense tracking oversight and invoice management
• Assistance to for preparation of Annual Budget
• Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual
• Technology Tools implementation and management

Operational Risk Management

• Update and implement Emergency Response plan; drills etc as required
• After office hours Facilities assistance response
• Operational Audits and Compliance.
• Escalation of Incidents/Problems

Performance objectives

• Meet or exceed best practice in provision of services through contracts
• Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Facility Manager.
• Effective management of the team