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Restaurant Captain Duties and Responsibilities:
- Always greet and welcome guests promptly in a warm and friendly manner.
- Always thank and give a fond farewell to guests conveying anticipation for their next visit.
- Assist guests with table reservations.
- Assist guests while seating.
- Ensure guests are serviced within the specified time.
- Has a good knowledge of menu and presentation standards.
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
- Able to answer any questions regarding the menu and assist with menu selections.
- Able to anticipate any unexpected guest need and reacts promptly and tactfully.
- Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
- Serve food courses and beverages to guests.
- Set tables according to the type of event and service standards.
- Record transaction/orders in Point of Sales systems at the time of order.
- Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Check with guests to ensure satisfaction with each food course and beverage.
- Responsible for clearing, collecting, and returning food and beverage items to the proper area.
- Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- The present accurate final bill to the guest and process payment.
- Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Ensures that hotel brand standards and SOPs are consistently implemented.
- Work with fellow staff and managers to ensure that the restaurant achieves its full potential.
- Completes the daily responsibilities that are set for each individual shift.
- Complete closing duties, including restocking items, turning off lights, etc.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Take an active role in coaching and developing junior staff.
- Any other duties related to food and beverage service assigned by the manager.
Prerequisites:
Good command of both spoken and written English.
Should have a pleasing personality.
Excellent guest service skills.
Good knowledge of food and beverage service.
Job Type: Full-time
Salary: ₹10,000.00 – ₹15,000.00 per month
Benefits:
- Food allowance
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
Ability to commute/relocate:
- 1st Floor, Neeranand Plaza, Kolkata – 700025, West Bengal: Reliably commute or planning to relocate before starting work (Required)
