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KONE
Job Description
Experience
- 3-4 years in KONE Maintenance roles
- Minimum 1-2 Years Experience as Maintenance Troubleshooting Engineer
Basic Qualification
- Diploma/Graduate in Electrical Engineering
Skills Required
- Knowledge in Maintenance KONE Way Process – MBM, Call out and Repair
- Understanding of KONE Documents
- Knowledge on Elevator and Escalator Components and its Functions
- Expert in Troubleshooting and method solution
- Basic Computer Skills, MS Word, Excel, PowerPoint
- Good Communication & Coordination Skills
- Good Analytical skills
Responsibilities & Key activities:
Customer Management:
- Responsible to do Analysis on Customer feedbacks and take action for the region on technical related issues (Customer Complaints, Callout CTS etc)
Operational Management:
- Responsible to provide the necessary support to other TSEs in the region & visit branches wherever support required.
- Responsible to Support Regional Technical Help desk for the escalated issues along HO THD
- Monitor & Drive NEB-SEB handing over process & collect installation quality issues in co-ordination with Regional Q&S
- Responsible to Reduce COR and drive its KPI (FYCOR, FFR, Zero Call Out. High callout share etc)
- Responsible to drive invoice the invoiceable calls process for the PSR identification
- Responsible to drive Systematic Troubleshooting method at Region
- Responsible to Collect Technical Challenges and take it up with Region/HO for further solution
- Major Projects Maintenance – Adopt & drive early entry process, monitor SLA condition & initiate actions.
- Field Letter Execution – Review and support for the Field Letter Completion
Digital Service Technical Support:
- 24/7 Connected services – Support to identify post – installation value added services & communicate to field technicians.
- 24/7 Connected services – Service Need Closure and Control SN through actions at branch level
- Future Digital Solution – Develop experts at branches for the Digital Service
Material / special tools Management:
- Responsible to Control Material consumption i.e. Identifying high value & frequent failure components and take corrective actions
- PSR Packages – requirement input to HO for new PSR development & available packages visibility creation to branches to improve VAOR.
- Special tools (Digital rope tension, Power quality analyzer, etc.,) management and its quality
Competency Development:
- Responsible to take care of TSE Forum across region.
- Responsible to provide input to regional trainer for competency development of TSEs / technicians
- Major Projects Maintenance – Ensure competency development for the new Product in co-ordination with L&D team
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