Experience

• 3-4 years in KONE Maintenance roles
• Minimum 1-2 Years Experience as Maintenance Troubleshooting Engineer

Basic Qualification

• Diploma/Graduate in Electrical Engineering

Skills Required

• Knowledge in Maintenance KONE Way Process – MBM, Call out and Repair
• Understanding of KONE Documents
• Knowledge on Elevator and Escalator Components and its Functions
• Expert in Troubleshooting and method solution
• Basic Computer Skills, MS Word, Excel, PowerPoint
• Good Communication & Coordination Skills
• Good Analytical skills

Responsibilities & Key activities:
Customer Management:

• Responsible to do Analysis on Customer feedbacks and take action for the region on technical related issues (Customer Complaints, Callout CTS etc)

Operational Management:

• Responsible to provide the necessary support to other TSEs in the region & visit branches wherever support required.
• Responsible to Support Regional Technical Help desk for the escalated issues along HO THD
• Monitor & Drive NEB-SEB handing over process & collect installation quality issues in co-ordination with Regional Q&S
• Responsible to Reduce COR and drive its KPI (FYCOR, FFR, Zero Call Out. High callout share etc)
• Responsible to drive invoice the invoiceable calls process for the PSR identification
• Responsible to drive Systematic Troubleshooting method at Region
• Responsible to Collect Technical Challenges and take it up with Region/HO for further solution
• Major Projects Maintenance – Adopt & drive early entry process, monitor SLA condition & initiate actions.
• Field Letter Execution – Review and support for the Field Letter Completion

Digital Service Technical Support:

• 24/7 Connected services – Support to identify post – installation value added services & communicate to field technicians.
• 24/7 Connected services – Service Need Closure and Control SN through actions at branch level
• Future Digital Solution – Develop experts at branches for the Digital Service

Material / special tools Management:

• Responsible to Control Material consumption i.e. Identifying high value & frequent failure components and take corrective actions
• PSR Packages – requirement input to HO for new PSR development & available packages visibility creation to branches to improve VAOR.
• Special tools (Digital rope tension, Power quality analyzer, etc.,) management and its quality

Competency Development:

• Responsible to take care of TSE Forum across region.
• Responsible to provide input to regional trainer for competency development of TSEs / technicians
• Major Projects Maintenance – Ensure competency development for the new Product in co-ordination with L&D team

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