Mahindra & Mahindra Ltd.
Date: 28-Jun-2022
Location: Kolkata
Company: Mahindra & Mahindra Limited
Responsibilities & Key Deliverables
- Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.
- Implementation of all processes & systems related to the service function at channel partners level.
- Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partner’s level.
- To guide & conduct on the job training of the Service Mechanics for technical problem solving and de-bottlenecking at the dealerships.
- To attend & resolve the critical customer complaints and measure of customer satisfaction level.
- To work towards & increase dealer’s profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.
- Ensure meeting spare targets of all channel partners & company promoted oil targets.
- Ensure dealer CSI score targets are met by driving improvement action plans.
- To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.
- To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.
- To ensure installation and establishing the entire service infrastructure, systems and processes at new dealerships.
- Conducting service audits periodically as per the company norms.
- Ensure Product training of the dealer, workshop manager & service mechanics.
Preferred Industries
Automobile
Agriculture Implemen
Tractor
Education Qualification
B.Tech/B.E – Mechanical / Agriculture / Automobile
/Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile with atleast 4 years of experience.
General Experience
2-5 Years of experience.
Critical Experience
Mahindra Leadership Competencies
Result Orientation with Execution Excellence_Accountability for results
Strategic Business Orientation_Business Perspective
Result Orientation with Execution Excellence_Agility with discipline
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Leveraging Human Capital_Exponential synergy
Strategic Business Orientation_Strategic Foresight
Leveraging Human Capital_Team development
Strategic Business Orientation_Global mind-set
Leveraging Human Capital_Entrepreneurial engagement
Leadership through Sustainability_Strategize around,Sustainability Drivers
Leveraging Human Capital_Appreciating diversity
Leadership through Sustainability_Frugal mind set
Weaving Passion and Energy at Work_Being Passionate about work
Leadership through Sustainability_Stakeholder focus
Weaving Passion and Energy at Work_Working without Barriers
Leadership through Sustainability_Triple Bottom Line Sensitivity
Weaving Passion and Energy at Work_Blending Fun with work
Customer Focus_Customer Sensitivity
Weaving Passion and Energy at Work_Learning from Failures
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Innovation Led Transformation _Change catalyst
Innovation Led Transformation _Risk Taking with Responsibility
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
System Generated Core Skills
Coaching
Communication Skills
Capability Building
Gap Analysis
Training Design
Strategic Management
Risk Analysis
Skill Matrix
Training Delivery
Safety Management
Auditing
Team Management
Training & Development
Infrastructure Management
Budgeting & Costing
Warranty Management
Continuous Improvement
Skill Development
Key Account Management
Budget Management
MIS Reporting
Reporting
System Generated Secondary Skills
Creative Thinking
Presentation Skills
Product Knowledge & Application
Job Segment: Engineer, Field Service, Engineering, Manufacturing
Hiring Insights
Job activity
Posted 13 days ago