Mahindra & Mahindra Ltd.
Date: 14-Apr-2022
Location: Kolkata
Company: Mahindra & Mahindra Limited
Responsibilities & Key Deliverables
Create eco systems to deliver customer satisfaction through right and adequate channel partners and touch points. Network expansion through primary and secondary network touch points. Work on strategies to ensure channel partners profitability and viability. Mentoring and coaching zonal team’s capability enhance and prepare them for next roles. Accountable for achieving business and customer centricity targets. Provide inputs on service strategies. Ensure adequate spare parts available in time. Accountable for T and T Fleet customers, Corporate and Government customers satisfaction through special focus. Managing the Zone by undertaking relationship building between dealer’s and Zonal team. Ensuring that the new initiatives are implemented efficiently as well as making sure of their success. Working with subordinates to prepare them to take the organization into the future. Networking and stakeholder management- Synergise with network partners – MMFSL,SBI, MIBL, MFCWL etc. Build and sustain relationship with influencers in govt depts and key account customers
Preferred Industries
Automotive Industry
Education Qualification
Masters of Engineering; Bachelor of Engineering; Masters of Engineering in Mechanical; Masters of Engineering in Mechatronics; Masters of Engineering in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Mechatronics; Bachelor of Engineering in Automobile
General Experience
Core Automotive Customer care.Experience of 15-20 years
Critical Experience
Experience of managing a region for Customer care processes for at least 12-15 years
Mahindra Leadership Competencies
Strategic Business Orientation_Business Perspective
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Strategic Business Orientation_Strategic Foresight
Strategic Business Orientation_Global mind-set
Leadership through Sustainability_Strategize around,Sustainability Drivers
Leadership through Sustainability_Frugal mind set
Leadership through Sustainability_Stakeholder focus
Leadership through Sustainability_Triple Bottom Line Sensitivity
Customer Focus_Customer Sensitivity
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Innovation Led Transformation _Change catalyst
Innovation Led Transformation _Risk Taking with Responsibility
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
Result Orientation with Execution Excellence_Accountability for results
Result Orientation with Execution Excellence_Agility with discipline
Leveraging Human Capital_Exponential synergy
Leveraging Human Capital_Team development
Leveraging Human Capital_Entrepreneurial engagement
Leveraging Human Capital_Appreciating diversity
Weaving Passion and Energy at Work_Being Passionate about work
Weaving Passion and Energy at Work_Working without Barriers
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures
System Generated Core Skills
Customer Analysis
Customer Satisfaction
Network Expansion
Strategic Planning
Developing Channel Partners
Mentoring
Coaching
Customer Experience
Customer Centricity
Service Management
Network Management
Relationship Management
Service Initiatives & Campaigns
Networking
Stakeholder Management
Key Account Management
Customer Support
Escalations Management
Product Knowledge
Service Strategy
Service Planning
Warranty Management
Consultative Selling
System Generated Secondary Skills
Job Segment: Engineer, Engineering, Automotive