Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

Customer Support Organization which provides support in LTE and 5G solutions

Job Description

Product Support Engineer required in our Customer Support Organization who
can contribute in technical support of our LTE and 5G solutions, with high focus on customer satisfaction. This will require one’s ability to understand and
troubleshoot various network problems using variety of tools and effectively
utilize analytical and core networking skills to solve problems.

Basic Requirements

Experience Required :
6-8 years
Primary Skills :
Excellent verbal and written communication, interpersonal, presentation and customer handling skills.
Candidate should have fundamental core networking skills, with basic knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.
Ability to learn quickly and adapt to new product support as organization evolves.
Ability to multitask and prioritize work effectively with proven analytical skills.

Additional Skills(Preferred) :
1-2 years experience in 5G is a plus.
2-4 years of experience in automated/manual testing/integration in the field of computer networking is plus.
Ability to write test automation scripts would be an added advantage.
Hands on experience with Linux, Cloud systems, APIs, Application and Database systems.
Good understanding of complete software delivery cycle(worked with ticketing system, escalation management and building knowledge base for customer support organization)
Eligibility :
B.Tech / M.Tech / M.Sc (Computer Science/Information Technology/Electronics & Communication)

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes