Mandatory Skill Set
Revenue Driven, Target Oriented, Proficient in Operations and Marketing, Goal Achiever, Team Handling.

Responsibilities:
Effectively manage the marketing team to ensure that exemplary facilities services are provided at site
Management of all services on site, both hard and soft services.
Manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets
Provide direction and expertise to the operating area by promoting MYMD strategies and best business practices in order to uphold the Company mission and values
Ensure strong client relationship is developed and maintained, allowing for organic growth opportunities
Maintain strong client relationships
Motivate and lead a high performing team to achieve their objectives and the Go for Growth strategy
Responsible for Smooth process of operations.
Meet sales goals by training, motivating, mentoring and providing feedback to Team.
Ensure high levels of customers satisfaction through excellent service.
Complete store administration and ensure compliance with policies and procedures
Maintain outstanding store condition and visual merchandising standards
Report on buying trends, customer needs, profits etc
Propose innovative ideas to increase market share
Be a shining example of well behaviour and high performance
Organize all stores operations/ sales and allocate responsibilities to personnel
Supervise and guide staff towards maximum performance
Prepare and control the stores budget aiming for minimum expenditure and efficiency
Monitor stock levels and purchases and ensure they stay within budget
Deal with complaints from customers to maintain the stores reputation
Inspect the areas in the store and resolve any issues that might arise
Plan and oversee in-store promotional events or displays
Keep abreast of market trends to determine the need for improvements in the store
Visual Merchandise
Analyze sales and revenue reports and make forecasts
Ensure the store fullfils all legal health and safety guidelines
Ensures that the process needed for the quality management system is implemented and maintained in the retail stores or clinics.
Guides the material department and pharmacy to make these services economical
Monitors quality assurance programs and mock drills concerned with the safety and other quality control initiatives
Oversee practise of evidence-based medicine, safety initiatives, quality assurance, Improving clinical performance and implementation of standards in medical staff
A healthcare operations manager must be able to express expectations and give strong feedback for future operations effectively.
Responsible for maintaining and implementing the Patient Feedback Process conducting regular patient feedback analysis
Regular meetings with the Administrator, Non medical Administrator and Centre Manager through whom carries out regular day-to-day management
– Lead Business and Operations of the clinics, Responsible for P&L (Head Centre responsibility) for Operations and Administration (three facilities)

Planning, organizing and managing all medical services of the clinic
Reports to the Business & Marketing Head and supervises administration and marketing in the day-to-day activities
Skills
Experience of having operated successfully within an outsourced integrated facilities management environment
Strong understanding of outsourced contracts
Min Graduate Qualification
4-7 years team handling experience covering doctors database
Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
Self-motivated and able to work on own initiative within a team environment.
People management experience
Excellent communication skills