• Excellent interpersonal and written and oral communication skills.
• Proficiency in spoken and written English
• Experience in Telecalling/ Customer service
• Responding to customer queries, complaints, and requests via phone, email, or chat.
• Assisting customers with product setup and resolving any technical issues they might experience.
• Informing customers about specialized product functionalities and features.
• Computer skills.
• Knowledge of CRM systems.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Following up with customers to ensure that reported technical difficulties have been resolved.
• Analyzing customer feedback and advising management on areas of improvement.
• Strong multitasking and organizational skills.
• Ability to work under pressure.
• Ability to lead a team.

Job Types: Full-time, Regular / Permanent

Salary: ₹240,000.00 – ₹360,000.00 per year

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Fixed shift
• Monday to Friday
• Morning shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Kolkata, West Bengal, Kolkata – 700046, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 9062819387