Duties and responsibilities

 Enhance organization’s visibility and presence on various social media channels

 Monitor the progress and growth rate of different marketing campaigns launched on various social media

channels

 Publish and share engaging content

 Monitor SEO and web traffic metrics

 Handle customer queries / issues / concerns / feedback / grievances that come through various social media

channels

 Manage WhatsApp and Instagram to resolve customer queries before and after the purchase

 Convert queries / leads into orders (business development)

 Pay utmost attention to details

 Manage customers queries in their preferred language i.e., English or Hindi

 Communicate with a premium customer base in an efficient manner

 Understand the category of tableware and home décor thoroughly

 Help customers with technical & billing related queries

 Coordinate with other teams to make sure customer’ queries are resolved

 Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency

Desired Candidate Profile

 Excellent communication (English & Hindi) and negotiation skills

 Proficient in handling social media channels

 Should have good work ethics and calm attitude

 Should be able to manage escalations and queries

 Good typing skills