Prime Function:

• Responsible for maintaining a strong client relationship and ensure that all banquet specifications are communicated to and executed by all departments.
• Ensure to oversee Banquet events, manage the team and allocate responsibilities to the team.
• Coordinate and supervise the execution of all banquets to ensure clients’ specifications are adhered to and that the banquet runs smoothly and efficiently.
• Responsible for the overall operations of the banquets, meeting the guests to understand their requirements and supervise the banquet team to ensure guest’s requirements are met.
• Any matter which may effect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

People Management

• Ensure that the team has been trained for all safety provisions.
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.
• Ensure that the team is well informed of department’s objectives and policies.
• Work with internal / external representatives from different departments for executing the banquets.

Financial Management

• Prepare departmental annual budget and also ensure to control and monitor departmental expenditures.
• Maintain and update corporate database, entering delegate bookings to ensure delegate information / records are kept up to date and accurate for future events.
• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• To run an efficient banquet operation with well trained and attentive staff, to provide and ensure high level of guest satisfaction in dining and beverages consumption.
• Ensure that the company policies and standards for Banquet Operations are implemented and closely monitored.
• To ensure a prompt, courteous response and follow up on all enquiries.
• Ensure that all booking details and requirements are catered to as per the standards.
• Ensure that duty rosters are adhered to and making certain that adequate number of the team will be on duty.
• To ensure that the service of food and drink is courteous and professional.
• To prepare and submit in the required format all information necessary for budgeting purposes.
• Responsible for smooth, efficient, cost effective operation of all Banquet food service functions.