Job Title: Client relationship manager
Location: Kolkata
Company: PTS Consulting Services

job description
Client relationship management involves developing long-term relationships to maximize sales opportunities.

Day to day a client relationship manager might be

• ensuring your existing clients are satisfied through after-sales care, as well as gaining and using feedback
• identifying and approaching potential new companies or individuals to engage as clients
• researching industry trends and providing advice to colleagues about client strategy or new sales opportunities
• giving presentations to clients about products or services
• acting as a point of contact for complaints and escalating issues as appropriate
• ensuring that the terms of a contract are adhered to by both your employer and clients
• understanding and helping to meet the targets and aims of the client.

Key skills for client relationship management

• Strong negotiation and influencing skills
• The ability to communicate confidently – both through speaking and writing – with colleagues and clients from all levels of an organisation
• Self-motivation
• A level of creativity when it comes to thinking of new sales opportunities
• Resilience
• The ability to research and keep on top of developments in the industry (an interest in the industry will help)
• Commercial awareness.

Job Types: Full-time, Regular / Permanent

Salary: ₹25,712.90 – ₹68,326.70 per month

Schedule:

• Morning shift
• Night shift

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 10 years (Preferred)
• B2B sales: 10 years (Preferred)
• BPO service in India and Latin America: 6 years (Preferred)
• Call Centre/BPO sales: 8 years (Preferred)

Speak with the employer
+91-XXXXXXXXXX