Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
Advisory – Other

Management Level
Associate

Job Description & Summary
A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Invite and give in the moment feedback in a constructive manner.
• Share and collaborate effectively with others.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Handle, manipulate and analyse data and information responsibly.
• Follow risk management and compliance procedures.
• Keep up-to-date with developments in area of specialism.
• Communicate confidently in a clear, concise and articulate manner – verbally and in the materials I produce.
• Build and maintain an internal and external network.
• Seek opportunities to learn about how PwC works as a global network of firms.
• Uphold the firm’s code of ethics and business conduct.

Job Overview

The Billing Administrator (“BA”) provides exceptional internal and external client service, working directly with clients and with partners, practice staff and partner assistants to provide key financial management tasks critical to the firm’s financial performance. BAs are responsible for managing their partners’ financial management activities including invoice preparation, WIP and accounts receivable management, and reporting.
Flexible to work in a 24X7 model, preferably during US/Canada hours and on Indian holidays and festivities

Job Description
Main purpose of the job and key background information
Activities to be performed:
Set up new client job codes in the firm’s proprietary accounting software (iPower), including all associated maintenance (e.g., budget rates)
Monitor WIPs, review engagement letters to determine fees to be charged, and liaise with managers to ensure out of pocket expenses are captured
Draft, finalize, and issue invoices to clients on a timely basis to support achievement of partners’ monthly billing targets (i.e., NIDO)
Liaise with managers to ensure internal revenue allocations are agreed in advance and billed as part of the progress billing cycle where applicable
Respond to client queries regarding invoices, including preparation of analyses and preparation of amended invoices when required (as directed by the partner/manager)
Prepare, finalize and issue credit notes, and prepare bad debt request forms or cash transfer request forms with partner approval
Update and manage fee and billing schedules
Maintain and build internal and external client relationships by providing exceptional client service, and assisting with resolving complex client issues and suggest favorable solutions
Prepare monthly detailed analysis of WIP (as required by the partner/manager) to ensure the WIP value reflects what is expected to be recovered in fees from the client. When it doesn’t, prepare month-end WIP provisions for review with partner/manager
Monitor and/or manage the partner’s overall financial investment, including WIP, A/R and cash collection actuals to target (i.e. NIDO)
Track fees against budget, and conduct global fee reporting as required
Generate monthly aged A/R reports and review with partner to determine actions required for aging accounts
Provide collections with outstanding payment requests, as directed by manager/partner
Maintain A/R notes against the bill record to describe any follow up activities performed
Prepare and maintain Year-to-Date fee summaries as required

Requirements
These should include essential & desirable requirements such as:
Education/qualifications
Technical capability
Level of experience
Industry experience
Key personal attribute
Bachelor’s degree or equivalent in Commerce/Finance
Moderate level knowledge in Microsoft Suite (primarily Excel and Word)
Ability to work independently or with very little supervision.
Good communication skills (both written and verbal).
Ensuring high standard of quality in deliverables and being proactive and ensuring timely completion of assigned work.
Experience working in a professional services firm is an asset, as is client service experience
Experience supporting senior level staff
Strong understanding of end-to-end financial processes including a numerical aptitude
Strong knowledge of internal systems such as Lotus Notes and the firm’s proprietary accounting software (iPower)
Demonstrates a commitment to providing excellent client service, by building and maintaining productive relationships with both internal and external clients
Demonstrates ability to manage relationships and communicate effectively at all levels
Confidence in ability to work in a highly technical and changing work environment
Confidence to engage partners in billing, A/R management and collections activities
Demonstrates a professional attitude, discretion, integrity and tact at all times
Able to negotiate and influence effectively, with an ability to challenge in a constructive manner
Strong written and oral communication skills
Self-starter with the ability to manage multiple projects and meet deadlines
Strong technical skills in Excel and Word
Demonstrates ability to work in a multi-tasked, fast-paced and changing matrixed environment independently, and with minimal direction
A demonstrated commitment to valuing differences and working alongside diverse people and perspectives Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date
November 30, 2024