Job Description

JOB DESCRIPTIONThe Branch Operations Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.Responsibilities:Responsible for providing support for operations activities in the Branch Channel segmentDay-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processesFull ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural experts representing a unit or team on cross-function process or project deliverablesMay have indirect oversight over a small team of individual contributorsFull supervisory responsibilities. including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Job PurposeResponsible for smooth functioning of day to day operations in the branch, managing existing clients and supporting Branch Head for soliciting new business.Key AccountabilitiesDeepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement.Increase of Fee Income by Collection of locker rent arrears and cross selling of TPP. Adhering cost control mechanism.Timely processing and monitoring of customer instruction. Compliance monitoring and reduction in complaints.Ensure no Operational Risk loss, no Regulatory Breach, no Reputation Risk Incident, No delays in reporting. Ensure no gaps in process and repeat of audit comments.Branch upkeep and maintenance to enhance the customer experience.
• JOB FUNCTION:Banks/Insurance/Financial Services
• INDUSTRY:Financial Services/Stockbroking
• SPECIALIZATION:Banking -General
• QUALIFICATION:Any Graduate
• EMPLOYMENT TYPE:Full Time

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