Job Description

SALARY: 3 LPA LOCATION : Kolkata, West Bengal, India VACANCIES: 1 QUALIFICATION: Any Graduate MALE/FEMALE: Male/Female EXPERIENCE: 3 years JOB DETAILS Ensure highest level of customer satisfaction by planning and executing SSI improvement Retention of customers by planning various CRM activities Implement customer sales complaint management system and ensure lowest complaint resolution time Establishes and implements the right CRM tools to help build/enhance brand loyalty. Assists in the development of customer care business processes and analyses customer care enhancements Comprehensive system of keeping in touch with existing customer Resolves customer complaints expeditiously and ensures better long-term customer satisfaction. Obtains and records basic demographic information about each customer, using dealership sales control system. Maintaining contact record for customer analysis Identifies weaknesses and make suggestions to improve promotional activities/customer satisfaction Ensures the process followed is according to our Maruti standards. Complete delivery process for customer as per Maruti standards. FUNCTIONAL AREA CRM, CRM jobs in Kolkata, CRM jobs in NCR, CRM jobs in India, CRM jobs in maharashtra, Reputed Car Manufacturing Industry jobs in Kolkata, Reputed Car Manufacturing Industry jobs in NCR, Reputed Car Manufacturing Industry jobs in India, Reputed Car Manufacturing Industry jobs in maharashtra Apply Now,