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Managing day-to-day operations
- Deliver 100% customer satisfaction.
- Ensure all counters are correctly merchandised, meeting all hygiene standards as directed by the Brand.
- Maximize in-store visual projection on counter and promotional areas (secure additional and best merchandising space where possible).
- Resolve any issues/complains related to business and reported to LM.
- Assist in the timely development and execution of department marketing program, including seasonal new product launches and product re-promotes sampling and merchandising programs within specified categories in accordance with global Brand guidelines.
- Effectively supports special events programs in line with global guidelines and monitor sell thru.
- Provide regular feedback on new product launches and other programs as well as on local market trends and competitive activity.
- Ensure company standard at all times.
- Secure opening and closing of the Store
Team Management
- Ensure the team is coached, developed and motivated in all aspects of the business (selling, product knowledge, administration and customer service etc).
- Plan BAs/Consultants rotas to ensure the counter is adequately covered at all times so the customers can be served.
- Delegate tasks efficiently to the team members and ensure smooth flow of the operation.
- Communicate information effectively to the team member on a daily and weekly basis as required.
- Set daily sales targets to each Consultants.
- Conduct performance reviews and discuss individual action plan on a time to help the Consultant to achieve the Company’s expectation from them.
- Give consistent and timely feedback.
- Recognize the hard work of Consultants and reported it to the LM.
- Ensure that performance challenges are dealt promptly and in line with Company policy and procedure and reported to the Line Manager.
Customer Service
- Ensure that the team delivers Company’s customer service standards.
- Work with Account Coordinator in gathering customer’s feedback and reported the same to the Line Manager.
- Handle customer complaints and raise it to the attention of the Line Manager.
- Answers queries and obtains information, and follows up all pending matters related to Brand personnel, products, events etc.
Sales Management
- Ensure the knowledge of all Consultants regarding product launches, promotions, and events etc.
- Communicate to LM saleable items and non-saleable. Ensure stocks availability of saleable items and recommend or motivate Consultant to suggest non-saleable items to achieve sales targets.
- Closely monitor and analyze business results to recognize areas of opportunity and growth that will build and impact the business.
- Set, monitor and follow up each Consultants sales performance.
- With LM put in place 6 months activity planner that will ensure the achievement of targets.
- Monitor competitor’s activities and discuss action plan with the LM. Recommends in-store and outside activities to build sales.
Administration / Clerical Task
- Work with Account Coordinator in completing employee’s documents such as new joiner form, passport copy, visa copy, and leave application etc.
- Ensures all reports and documentations are completed accurately and in line with Company deadlines.
- Monitor Consultants time sheet.
- Daily sales report
- Monthly orders of stock and testers
- Attendance forms
- Transfer documents
Other
- Perform other duties as assigned.
- Assist Account Coordinator in managing counter expenses.
- Attend education seminars to gain Brand philosophy and product knowledge.
- Lead by example to create an environment that is encouraging, respectful, and motivational and builds team co-operation.
- Apply grooming standard to all personnel as per company policy.
Submit Your application on below Link.
https://forms.gle/DYVBNsczzAtDsgCz6
